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We already know what your request is about. With your order number and order email, we’ll find your order right away.

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Order number

You’ll find it in your order and payment confirmation. No number to hand?

Email address used for the order

The address you ordered with. Otherwise we can’t find the order.

Then tell us the order date, amount and payment method. We can use these to search for your order.

Order date

Amount

Payment method

When did you pay?

So we can see whether the waiting time is already over.

What does your proof of payment say?

For example, date, amount and sender of the payment.

What happened?

At least 20 characters

We usually reply within 24 hours by email to the address from your order. We explain how we handle your details in our privacy policy. Privacy