VGO-Shop Support

FAQ

The codes will be sent by e-mail (please also check your spam folder) and they are always visible in your customer account in our shop:
My account -> Orders -> Proceed to order
If the code is not recognized, please check alternative spellings, e.g. instead of the number "0" the letter "O". Please also check if the code is suitable for your region. If the code is still not accepted, please contact our support.
Under the point „Activation“ on the detail page of the respective product, you can normally find a link deposited, which leads you to the activation page. There you are going to be able to redeem the purchased code.
Under the following link we have deposited an application form:
http://bit.ly/VGO-Bewerbung
Due to massive fraud with online payment providers and to ensure a high level of security for our customers, we execute random verification measures as described in our terms and conditions under paragraph 2.10. Of course, confidential content can be made unrecognizable and the data will be deleted immediately after our review and will not be disclosed to third parties.
Currently we offer PayPal, Sofort, credit card (Visa, Mastercard, American Express), Paysafecard and bank transfer as payment methods. We always strive to provide additional payment methods for our customers.
You can send us an e-mail under https://www.vgo-shop.com/en/support, or you can contact our support center (on the right side of the page) or our Whatsapp customer service (+491621890594).
Please take note that a bank transfer requires at least one bank business day. We check our incoming payments several times a day. Once the money is received, the goods will be shipped.
PayPal occasionally execute random checks on payments and as a result, the money is withheld and not credited to us. Therefore, we must wait for the release of PayPal until we can ship the goods. It may be helpful for the customer to contact PayPal and ask for the payment to be released.
Unfortunately we can not refund or exchange codes which have already been sent. More information can be found in our terms and conditions under the point 3. Right of withdrawal. The reason is, that codes which have already been sent, are not suitable for resale because they are no longer exclusively in our hands and therefore we can not guarantee the functionality for the new buyer.
+49 (0) 162 1890594

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