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Cancel or get a refund

Cancel or get a refund I want to cancel (e.g. wrong product) No, not retrieved yet

What’s it about?

Step 2

Have you already retrieved the code?

Step 3

Then we’ll usually take it back

Legally, your right of withdrawal expires as soon as we provide the code to you. But as long as you haven’t retrieved it yet, we’ll take it back as a goodwill gesture and automatically refund the amount to your payment method. Please don’t retrieve the code in the meantime.

Request cancellation

We already know what your request is about. With your order number and order email, we’ll find your order right away.

You’ll find it in your order and payment confirmation.

The address you ordered with. Otherwise we can’t find the order.

At least 20 characters

We usually reply within 24 hours by email to the address from your order. We explain how we handle your details in our privacy policy. Privacy

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