Cancel or get a refund

Cancel or get a refund › I want to cancel (e.g. wrong product) › Yes, already retrieved

What’s it about?

Step 2

• I want to cancel (e.g. wrong product)
• My order was cancelled – why?
• When will I get my money back?

Have you already retrieved the code?

Step 3

• No, not retrieved yet
• Yes, already retrieved
• The order hasn’t been paid yet

We can’t take back a retrieved code

Once a code has been displayed, it may already have been redeemed. That’s why we can neither resell nor refund it (Terms and Conditions, section on the right of withdrawal). Code not working? Then “Code not accepted” will help you further.

Code not accepted

Did this help?

Yes, thanks No

Similar questions

• My code is shown as invalid – what can I do?
• Can I redeem my code in another country?
• Can I cancel my order if I haven’t retrieved the code yet?