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Fraud & orders you didn’t place

Fraud & orders you didn’t place Someone wants you to pay with voucher codes Yes, already handed over

What’s it about?

Step 2

Have you already handed over any codes?

Step 3

Cut off contact and report it to the police

Don’t hand over any more codes. Unfortunately, we can neither block nor refund codes that have been handed over. Report it to the police; we’ll give the authorities all the information we have on request. Tell us which of your orders are affected, so everything is ready when the police get in touch.

Message to our support team

We already know what your request is about. With your order number and order email, we’ll find your order right away.

You’ll find it in your order and payment confirmation.

The address you ordered with. Otherwise we can’t find the order.

If you’ve already reported it to the police.

One order number per line.

At least 20 characters

We usually reply within 24 hours by email to the address from your order. We explain how we handle your details in our privacy policy. Privacy

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