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My code is missing

Often it arrived long ago – just not where you’re looking.

My code is missing Processing

The code is never directly in the email

Our delivery email only contains a link to your order page. There, tap “Retrieve voucher code” – only then is the code displayed. The link doesn’t expire. No email? Check your spam folder.

Open order page in the portal Log in with your order email and a login code

Still no code? What does your order page say?

Step 2

The payment has arrived – we’re delivering right now

This usually takes just a few minutes. Check under “Your Codes”, they’re often already there. Occasionally a provider takes longer; in that case we’ll get in touch with you.

View order in the portal Log in with your order email and a login code

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