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Payment & bank transfer

Payment & bank transfer Forgot the payment reference or wrong amount

What’s the issue with your payment?

Step 2

Then we’ll match the payment manually

Without the order number in the payment reference, or if the amount differs, our system can’t match the payment automatically. Send us your proof of payment and we’ll take care of it.

Message to our support team

We already know what your request is about. With your order number and order email, we’ll find your order right away.

You’ll find it in your order and payment confirmation.

The address you ordered with. Otherwise we can’t find the order.

For example, date, amount and sender of the payment.

At least 20 characters

We usually reply within 24 hours by email to the address from your order. We explain how we handle your details in our privacy policy. Privacy

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