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My code is missing

Often it arrived long ago – just not where you’re looking.

My code is missing Pending Online bank transfer (Klarna or Tink)

The code is never directly in the email

Our delivery email only contains a link to your order page. There, tap “Retrieve voucher code” – only then is the code displayed. The link doesn’t expire. No email? Check your spam folder.

Open order page in the portal Log in with your order email and a login code

Still no code? What does your order page say?

Step 2

How did you pay?

Only for “Pending”

Online bank transfers usually arrive instantly

We process online bank transfers via Klarna or – after a one-time identity check – via Tink. You can see whether the payment went through in the Klarna app or in your online banking. If it was cancelled, no money reached us – just place a new order. If you have a Klarna payment without a matching order, cancel it directly with Klarna.

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