Back Step 3 of 3

My code is missing

Often it arrived long ago – just not where you’re looking.

My code is missing Pending Credit card

The code is never directly in the email

Our delivery email only contains a link to your order page. There, tap “Retrieve voucher code” – only then is the code displayed. The link doesn’t expire. No email? Check your spam folder.

Open order page in the portal Log in with your order email and a login code

Still no code? What does your order page say?

Step 2

How did you pay?

Only for “Pending”

Card payments usually arrive instantly

If the order still shows “Pending”, the payment usually wasn’t completed – for example because the confirmation in your banking app was interrupted. You don’t need to cancel an unpaid order; simply place a new one.

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